Contact the Pension team
Online
If you have an enquiry that is not covered on the website, please contact our helpdesk by completing our online enquiry form. We aim to respond within 10 working days.
Call us
Alternatively, you can call us on 0116 305 7886
Phone lines are open 9am to 2pm Monday to Friday.
To protect your personal information, we will ask you some security questions. If you want someone else to telephone on your behalf, you will need to confirm this during the phone call. We won’t provide any personal data to another party without your prior approval.
Our address
Pensions Section
Leicestershire County Council
County Hall
Glenfield
Leicester
LE3 8RA
County Hall Reception is open Monday to Friday 8.30am to 4.30pm.
Book an appointment to see a Pension Officer
Pension Fund Officers are primarily home workers, so if you wish to meet an officer face-to-face, you will need to book an appointment. To arrange an appointment, please phone us or complete our enquiry form
Depending on your query, officers might be able to help you over the phone instead, or arrange a Teams call if you prefer.
If you hand deliver forms, please leave these with County Hall reception colleagues.
Tell us about a death
To inform us that a scheme member has passed away you can use the government Tell Us Once | gov.uk service. This allows you to notify most government organisations in one go, rather than having to contact each one individually.
If you are unable to use this service, please call us on 0116 305 7886 or use our online enquiry form
Make a complaint
If you aren’t satisfied with any aspect of the processing of your Local Government Pension Scheme (LGPS) benefits, or any decision given by us, in the first instance please contact the Pension Officer dealing with your case. Find more information about making a complaint and the different stages of resolving any issues.
