Internal Disputes Resolution Procedure

To make a complaint the individual should contact the Pensions Section, where they will look to clarify or put right any misunderstandings. If the individual is still dissatisfied with any decision, they will be given a leaflet and complaint form marked with the name and address of that employers own ‘specified person’ (known as the Stage 1 appeal).

The complaint must be directed to the ‘specified person’ within 6 months of the notification of the disputed decision, who will consider the case. If the individual remains dissatisfied with the decision made at Stage 1, then within 6 months of that decision the individual may apply to Leicestershire County Council to have the decision re-considered (known as the Stage 2 appeal).